Cremation service

Alexandria Pierantoni

My cat passed away and this is the facility VEG uses for cremation. I couldn’t have picked a better place if I tried. I meant to ask the vet staff if I could have my baby’s whiskers but forgot until the next morning- they had me call Pet Angel and they got me his whiskers as well as some fur and his paw print. It was so thoughtful and nicely put together.

Christopher Willoughby

I've had pets cremated in the past, though I'm not sure by which company. Based on the quality of the paw print...or lack thereof...I'm guessing not this one.

I was expecting a cute little paw print from my poor old cat Princess, and instead I get what looks like a tech carelessly crammed my cat's paw into some plaster and tossed her aside to move on to the next dead animal. This quality implies a complete lack of caring or consideration, and instead only shows someone getting the job over with as quickly as possible.

I'll be intentionally avoiding this service in the future. This paw print was supposed to go beside her picture and ashes on a cute little memorial shelf I had planned to ease my children's pain of losing the companion that they've had since before they could walk...and instead I have to hide this wretched thing and, based on the other reviews, hope that the ashes are even Princess to begin with.

Find a better company that actually cares about your pet's remains. This is pathetic.

Lore Bell

-100 Stars!!! I am BEYOND heartsick! After 14 years my Little Annie, my Maltese, had to be put to sleep on Monday. She’s been my little love and best friend. I live alone , she was the world to me and I to her. I had to put her mate to sleep 2 years ago, so all we had was each other. The vet came to the house Monday and then took her there..I was to get her little paw print and her back in a beautiful box with a plaque. I picked her up today on my lunch hour but waited until I was home to look at everything. THIS IS NOT MY DOG!!! The casting says ANNIE but is the paw of a dog 3 times her size!! I compared Her mates prints to the one they gave me - rediculous! I hated to do it, but had to open her box and her mates box....again, ashes bag they say is ANNIES is 3 times bigger!! WHERE IS MY BABY GIRL???!!!! Wish I could post the comparison pictures! They were both 10 lb. Maltese. The paw print is 2” wide and 2 5/8” long with close clipped nails. When I called, they assured me it was her print because the “other Annie” did not request a print to be made” This is making me physically ill! How can a business be So Careless with something so important! I need my baby back and someone else is missing their precious pet. DO NOT USE THEM!!! You do not need this to happen to you. Losing your baby is heartbreaking enough and then to lose the most precious part of her that is left is more horrible than I can say!!! I see this happened to another woman too 6 months ago....THERE IS NO EXCUSE FOR THIS KIND OF MISTAKE!!! I took pictures of everything .... it would make you sick!

UPDATE: Was able to exchange paw prints the next day. When she died, Annie’s nails were long. The casting they gave me barely shows any nail dent. Makes me wonder if this is actually her print. The HORROR part: They said they found the other Annie’s remains and weighed more than Annie. The dog was 35 lbs. the given tags matched. BUT Annie’s remains are still threefold what they should be for a dog her size. I was afforded a tour of their facility and entire process. ( I do not recommend this to anyone)....I was told they scape the ovens to get the remains out...Animals are NOT put in any container...just laid in a bag on the oven floor. Their explanation: Annie’s ashes must have been mixed with debris from the bottom of the oven including pieces of past cremations. SO.... HER BAG CONTAINS 1/3 her and 2/3 DEBRIS....Which cannot be separated except for the 1/4” to 1” CHUNKS that look like stones which were not pulverized. No bone in my dog could possibly be close to this size! Sorry this is so graphic.....but it is true and still trying to wrap my head around it all!

Jules T

I had the heartbreak of my life when returning home from work one day to find my beloved 6-year-old German Shepherd —forever my first child— lost his battle to leukemia. Worse is that I had no idea how to get him up to the vet for transfer for cremation; I’m a single parent with a young daughter, and moving my large beloved dog’s body into a tiny car with a baby in tow was impossible for me. I was both overwhelmed by the grief of losing my pup and not knowing what to do.

However, my vet, Westchase Veterinary Center, had me placed in touch with Stephanie from The Pet Loss Center within moments, and although I couldn’t speak more than a few words without breaking down, Stephanie gently walked me through the process and scheduled her team to pick up my dog for me. She was the most gentle and caring soul to speak with, and her compassion and understanding was a blessing to have at such a critical moment. Her team of drivers following up to let me know the anticipated time frame of arrival, and I was safely able to start my furry baby’s next journey and make my house safe and clean for my daughter by the time she woke up from her nap. The team were absolute professionals when they arrived and so remarkably respectful, even patiently waiting to let me say my final goodbye.

The services provided were beautiful; although I immediately started crying the second I saw his urn, it was wrapped beautifully in a purple bag with his clay paw print, a pin, and booklets inside to assist me during the grieving process.

There are no words for the amount of grief that accompanies losing your beloved pet, but there are people like those at The Pet Loss Center who make the process as seamless as possible to allow you time to grieve while not adding any more stress by worrying about the logistics. I was at a complete loss not knowing what to do with my pup, and they were an absolute saving grace to me at a time in much need. And when other pet owners are faced with these most difficult times— this is truly the team you need to have on your side.

Vicki Mansavage

We lost our dog, companion and friend a month ago due to cancer. Letting Beauregard go was one of the hardest things I have ever had to do and the loss my husband and I felt was tremendous. With Beau being such a large part of our lives we wanted to save his ashes but were unsure how to accomplish this. John from The Pet Loss Center explained the entire process for us and handled it personally. He contacted our vet for us to let them know he would be picking Beau up and handling his cremation.

About a week after Beau's death, John personally delivered his ashes in a beautiful keepsake box along with a print of his paw and a lock of his hair. Once the grief had settled we reached out to John and asked about a permanent urn. Again he explained our options in a professional but compassionate manner and we now have a beautiful piece to hold our beautiful dog and all the good memories we have of him.

To lose a dog is a heartbreaking experience so I personally wanted to thank The Pet Loss Center and to especially thank John for making such a difficult thing a little easier.

Vicki Mansavage

Lorry M. Lewis

My beloved Benji passed away on February 15th, 2018 at 1:22pm. He was just 2 weeks shy of 16 years old. I believe this little being was my soul mate as he brought so much joy and love into my life. Dr. Jade from Lap of Love came to my home to assist with Benji's very dignified passing. When I picked up Benji's remains last Friday, I was absolutely blown away by how much thought, care, respect and taste the Pet Loss Center of Tampa put into wrapping Benji's ashes. I actually made a picture of it and sent it to those who also loved Benji and the reactions were all overwhelmingly positive and emotional. Unbelievable. I highly recommend this amazing business to anyone who has lost their beloved pet.

brittney gagnon

My dog had to be euthanized last Monday morning at the Vet Hospital in Winter Haven. I had my BooRoo back the very next Monday about 5pm. So prompt! I was anxious to have him back. The box is so beautifully put together and I can feel the love and care that went into it. When I saw the nose print, my heart melted. When I was told what came in the box at the vet, i forgot they mentioned the nose print being included. That meant so much just because I used to “boop” his little nose all the time. My experience with this was wonderful. Thank you so much for giving my BooRoo a final end to his journey and bringing him back home to me. I feel closure.

Katelyn

CHECK TO MAKE SURE YOUR NUMBERS MATCH ON YOUR BELOVED PET! I just checked mine and was horrified to discover that the remains that were returned to me are not my animal. I want answers from someone. I trusted that this reputable organization would take good care of my animal when I called lap of love. I paid for a private cremation to ensure of this. Now my beloved animal is lost and whoever’s animal I ended up with is missing theirs too. I want my pet located and whoever’s pet I have contacted.
Update: I have been in touch with Rodney who explained the situation. Apparently during the cremation process the tags that are supposed to be with the animal sometimes get stuck when they retrieve the remains. I was told that my cats tag was mixed up with a dogs tag during this process. That in this case the other animals remains were retrieved with 2 tags. This is a plausible situation. However, this was VERY negligent on their behalf. This was a simple error that could have been easily avoided had someone taken a few extra seconds to ensure that my cats tag went with her. I cannot help but wonder if they are willing to cut corners on something like this what else actually goes on there? I was told that the animals have a paper that stays throughout the process to ensure proper identification so the tags were obsolete. As a customer, I was assured by lap of love that I would be able to positively identify it was my cat by the number on the tag as is it supposed to match with the number given. This issue had been rectified on an administrative level. I was refunded in full for the private cremation I originally paid for. Unfortunately I am permanently scarred by this situation as I will never truly know if the remains I have actually belong to my cat. There will always be doubt in the back of my mind and I am truly heartbroken. I loved my cat more than any other animal I have ever known. There was no amount of money I was not willing to pay to make sure I got my baby back home safe. I am truly hurt and will never be the same after this.